Collections Agent - Reliable Towers, Mogotio Road,Kileleshwa

We are seeking a Collections Officer to join our Operations team. This role requires a proactive professional to manage debt collection activities, including communicating with customers to recover overdue payments while maintaining a professional and respectful relationship. The successful candidate will thrive in a dynamic, fast-paced environment and be committed to achieving collection targets in a performance-driven setting with changing market conditions. Key Responsibilities: Contact customers by phone to follow up on and recover outstanding debts. Negotiate appropriate repayment plans with customers experiencing financial difficulties. Accurately document all customer interactions and maintain detailed records of every communication. Meet and exceed daily and monthly collection targets. Handle complex or disputed cases professionally and escalate challenging matters to management when necessary.