Warehouse Supervisor

What you would be expected to do: Inbound / Receiving • Receive inward cargo in accordance with approved Sun King SOPs, verifying SKU, quantity, and condition and helping shipping/delivery documentation. • Record and escalate discrepancies, damages, or shortages to relevant stakeholders, and coordinate with logistics providers to resolve inbound exceptions. • Scan serial numbers for metered/serialized products and upload them to the relevant database. • Ensure received quantities are accurately reflected in warehouse and ERP/CRM records. Outbound Dispatches • Initiate warehouse orders and oversee picking, packing, and fulfillment with logistics providers/3PLs, including routing and scheduling. • Monitor dispatch accuracy and resolve misroutes, delays, losses, and damages. • Update dispatched quantities in the approved dispatch tracker and ERP/CRM, including scanned serials for applicable products moved to shop/field locations. • Align dispatches and stock receipts with retail/field teams. • Process daily invoicing for partnership and EBD [Easy Buy Direct] sales in the ERP system, where applicable. Warehouse & Inventory Controls • Maintain accurate inventory records, ensuring alignment between physical stock, warehouse records, and ERP/CRM. • Conduct cycle counts per the approved inventory control schedule, and manage monthly/periodic stock takes and reconciliation. • Investigate and escalate inventory discrepancies and unexplained variances. • Manage inventory per FIFO standards and maintain serial-number traceability for applicable products. • Monitor inventory condition, reporting damaged, obsolete, or slow-moving stock. • Oversee the day-to-day activities of Ndola Warehouse, reporting to the Warehouse Manager • Maintain warehouse organization, cleanliness, and 5S standards, including accurate floor plans, bin locations, and signage. Warehouse Safety, Security & Loss Prevention • Ensure compliance with Sun King OHS and warehouse safety requirements. • Monitor warehouse access and escalate unauthorized access or security concerns. • Report inventory losses, damages, accidents, and other warehouse incidents promptly. • Ensure proper storage, handling, and segregation of products per approved procedures. 3PL & Logistics Coordination • Oversee daily warehouse activities with 3PL warehouse and logistics providers where operations are outsourced, following up on inbound and outbound service levels. • Escalate delays, discrepancies, losses, damages, and service failures to the manager, operations. • Partner with the Associate Manager, Operations, on inventory, fulfillment, and logistics priorities. • Help with audits, physical verification exercises, and operational improvement initiatives. Any other duties as assigned by your supervisor. You might be a strong candidate if you: • Has a degree qualification preferably in Supply Chain Management, Logistics, Warehouse Management, Distribution or a related field from a Premier institution • Has 3+ years' experience in warehousing and inventory management. • Has practical experience working with distributors, 3PLs and sales teams to help with smooth distribution operations. • Is knowledgeable about import/export, transport routes, inventory management, warehousing, and distribution networks. • Has knowledge and working experience with ERP and/or WMS systems. • Is comfortable working with large volumes of data in Excel/Google Sheets. • Demonstrates strong attention to detail, particularly in inventory, serial numbers, and document controls. • Has excellent verbal and written communication skills; English is a must. • Is able to work with minimal supervision. • Has strong teamwork skills and can work effectively with the Operations, sales teams and external logistics partners. • What we offer (in addition to compensation and statutory benefits): • Professional growth in a dynamic, rapidly expanding, high-social-impact industry. • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.