Sales Agents, Supervisors and Managers

1. Mobile Phones Field Sales Agents Reports to: Sales Supervisor Location : Lusaka Nature Of Job: Commission Based Main Purpose: To sale mobile phones directly to customers in the field (shops, markets, streets, door-to-door, companies) and grow the customer base. Duties: Ø Move in assigned territory / route to sell mobile phones by approach potential customers, demonstrate phone features and convince them to buy. Ø Meet and exceed daily / weekly / monthly sales targets. Ø Identify and recruit new customers, retailers, and bulk buyers. Ø Collect customer feedback and report market needs to the Sales Supervisor and also follow up on customers for repeat purchases and after-sales service. Ø Keep proper custody of stock assigned Ø Comply with company sales policies, pricing and code of conduct Requirements: l Grade 12 Certificate l Good communication skills in English and other Zambian local languages eg Bemba and Nyanja l Must be honest, hardworking, energetic and target-driven l Experience in field sales / mobile phone sales is an advantage l Must be willing to work in the field l Proven track record in meeting sales targets l Knowledge of digital financial services is a plus l Must have strong persuasive skills 2. Mobile Phones Sales Supervisor Reports to: Sales Manager Location : Lusaka Nature Of Job: Commission Based Supervises: Field Sales Agents Main Purpose: To supervise daily sales operations, ensure field agents meet targets, control stock, and maintain high sales performance in the assigned area / territory. Duties: Ø Supervise, coach and monitor daily activities of Field Sales Agents Ø Conduct field visits and spot checks on sales agents, discipline, motivate and report on performance of agents to the Sales Manager Ø Ensure agents meet daily, weekly and monthly sales targets for phones and follow up on under-performers. Ø Actively sell in the field when needed to support the agents to meet targets. Ø Ensure agents do not sell below or above the approved prices Ø Handle difficult customers, complaints, returns and warranty issues escalated by agents Ø Monitor competitor prices, promotions and new phone models and report to management Ø Prepare daily sales summary and reconciliations for the Sales Manager Ø Train new agents on products, sales techniques, company policies and customer handling Requirements l Diploma in Sales / Marketing / Business Administration or Grade 12 with at-least minimum 1 year of prior experience in as Field Sales Agent / Team Leader in mobile phones or FMCG or similar role l Strong leadership, communication and reporting skills l Must be honest, organised and able to work under pressure with targets 3. Mobile Phones Sales Manager Reports to: Country Sales Manager Location : Lusaka Nature Of Job: Commission Based Supervises: Sales Team Duties Ø Set and achieve monthly sales targets for mobile phone and develop sales strategies and promotions to increase sales Ø Recruit, train, supervise and motivate sales staff Ø Monitor stock levels, order new stock and do stock counts Ø Ensure correct pricing and prevent stock loss/theft Ø Handle customer complaints, returns and warranty issues Ø Monitor competitor prices and market trends Ø Plan in-store promotions and manage social media sales Ø Prepare daily, weekly and monthly sales reports and reconciliations Ø Find new customers, retailers and corporate clients Requirements: l Diploma in Sales, Marketing, Business Administration or related field l Minimum 2 years of prior experience in mobile phone sales or Fintech, or in any similar role l Proven track record in sales and meeting targets l Strong leadership, communication and negotiation skills. l Knowledge of sales processes and customer engagement strategies All interested candidates meeting the entry level requirements should send their CVs only to nchimunya@shenzhen-keyou.com School leaver are highly encouraged to apply for Field Sales Agents.