Field Service Representative

Functional area: Marketing & Sales Onsite or Remote: Onsite Country/Region: ZM City: Chingola Location: Chingola, Copperbelt Province, ZM, 10101 Company name: Epiroc Date of posting: Nov 10, 2026 Field Service Representative Join Epiroc as a Field Service Representative (FSR) and play a vital role in supporting our customers in the mining sector by delivering exceptional technical expertise, strategic account management, and fostering strong customer partnerships. Located onsite in Chingola, Zambia, this position is part of our Parts & Services Division EMEA under the Equipment & Service business area within ATD Sales & Marketing. Mission of the role: The Field Service Representative supports customer sites by ensuring effective usage and lifecycle enhancement of Epiroc products. This position strengthens relationships with key customers to drive sustainable growth by promoting safe, efficient operations and aligning solutions with customer productivity strategies. Through regular site visits, technical support, and detailed reporting, you will contribute to operational excellence and business strategy development across multiple locations. Your Mission: Manage and support allocated mine sites within the region through routine inspections, comprehensive data recording, and generation of detailed reports with actionable customer insights. Recommend maintenance improvements and asset lifecycle enhancement based on thorough monitoring and analysis. Conduct wear consumption analyses and develop stock management strategies to optimize inventory and operational readiness. Provide expert technical support including root cause analysis and formulation of rectification plans collaboratively with customers and internal stakeholders. Ensure compliance with all legal and company SHEQ policies by actively communicating and participating in safety initiatives both internally and externally. Coordinate device installations and commissioning activities with third-party fabricators and manufacturers, ensuring accurate and updated documentation is delivered to customers. Support product development, engineering, and supply chain functions to contribute towards market-leading products and services with clear competitive advantages. Build and maintain strong relationships with key stakeholders at mine sites, including personnel involved in innovation, maintenance, production, and safety to enhance customer engagement and trust. Collaborate closely with Key Account Managers and Business Development Managers to align field operations with sales strategies and contribute to account sales plans and operational agendas. Identify and pursue new sales opportunities for all customer-related products and services within allocated accounts and sites. Performance Metrics: Submission of high-quality inspection reports and recommendations in a timely manner. Regular and accurate updates in CRM and CRM Fleet databas