Credit Controller

We are seeking a highly organized, detail-oriented, and compassionate Credit Controller to manage outstanding patient accounts, oversee debt recovery processes, and ensure accurate financial records within a healthcare environment. Responsibilities: • Manage and monitor aged debt and outstanding patient accounts, ensuring timely follow-ups and effective debt recovery. • Contact patients, relatives, carers, and legal representatives through phone calls, emails, and letters to discuss outstanding balances and payment arrangements. • Communicate with elderly and vulnerable patients professionally, demonstrating patience, empathy, and sensitivity to individual circumstances. • Explain invoices, treatment charges, outstanding balances, and available payment options clearly and accurately. • Collaborate with families, carers, and individuals holding Power of Attorney to establish payment responsibilities and agree on suitable repayment plans. • Maintain accurate records of patient communications, payment agreements, account updates, and collection activities. • Work closely with reception and clinical teams to resolve billing queries, coordinate payment follow-ups, and maintain accurate patient records. • Reconcile bank payments against patient accounts, ensuring correct payment allocation and timely resolution of discrepancies. • Support month-end and year-end financial processes by preparing accurate debt reports and payment reconciliation information. • Prepare weekly debt management reports, monitor key performance indicators (KPIs), and provide updates to management. • Ensure all debt recovery activities comply with confidentiality requirements, safeguarding considerations, and company procedures. Requirements: • Diploma or Bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred. • Proven experience in Credit Control, Debt Recovery, Accounts Receivable, Healthcare Billing, or Patient Accounts Administration. • Experience managing aged debt, payment collections, repayment arrangements, and account reconciliations. • Strong understanding of payment allocation, bank reconciliations, and basic financial reporting. • Experience communicating with patients, families, carers, or legal representatives regarding financial matters is advantageous. • Knowledge of healthcare billing processes and patient management systems is preferred. • Understanding of patient confidentiality, safeguarding principles, and the needs of vulnerable individuals. • Proficiency in Microsoft Excel, accounting software, and financial record management. • Experience preparing debt collection reports and monitoring performance against KPIs. • Excellent written and verbal English communication skills.