TECHNOLOGY & SOLUTIONS MANAGER

ABOUT DIGITAL OFFICE SOLUTIONS LIMITED Digital Office Solutions Limited (DOS) is a technology solutions company providing ICT systems integration, infrastructure, business applications and automation solutions to organisations across Zambia. We are seeking a Technology & Solutions Manager to lead solution design and delivery, supervise IT staff and support business growth through high-level technical client engagements. The role requires a balanced understanding of ICT systems integration and business application development, together with practical leadership and strong presentation skills. KEY RESPONSIBILITIES Solution Design and Client Engagement • Assess client requirements and design technology solutions aligned with their business objectives. • Lead solution architecture across ICT infrastructure, business applications and system integrations. • Prepare and deliver technical proposals, presentations and demonstrations to CEOs, directors and other senior decision-makers. • Explain solution benefits, costs, implementation requirements and technical risks clearly. • Support the Sales and Tender teams with technical specifications, compliance responses, solution designs and project estimates. • Engage technology partners and vendors to evaluate solutions and support business opportunities. ICT Systems Integration • Oversee the implementation and support of networking, servers, storage, virtualisation, cybersecurity and related ICT solutions. • Lead complex integration assignments and the resolution of critical technical issues. • Review equipment specifications, configurations, testing procedures and handover documentation. • Ensure installations meet client requirements and appropriate performance, security and quality standards. Business Applications and Automation • Guide the design, development, testing, deployment and support of business applications. • Translate business processes and client requirements into clear deliverables and acceptance criteria. • Review application designs, databases, APIs and integrations for suitability, reliability and security. • Oversee business process automation and integration between applications and ICT infrastructure. • Ensure applications are appropriately tested, documented and prepared for user adoption. Staff Supervision and Project Delivery • Supervise IT staff, allocate work and monitor performance. • Manage project schedules, resources and delivery quality across infrastructure and application assignments. • Provide practical technical guidance, mentor staff and identify training needs. • Coordinate with Operations on procurement requirements, logistics and project resources. • Maintain technical documentation and provide progress reports to the COO. • Identify delivery risks early and take action to resolve them. QUALIFICATIONS AND EXPERIENCE • Degree in Information Technology, Computer Science, Engineering or a related discipline, or equivalent relevant professional experience. • At least five years of relevant experience in technology solutions, with experience across ICT systems integration and business application development. • Demonstrated experience supervising IT staff and managing technology projects. • Strong understanding of networking, servers, storage, virtualisation and cybersecurity. • Practical knowledge of application development lifecycles, databases, APIs, testing, deployment and system integration. • Ability to review solution designs and assess deliverables across both infrastructure and application projects. • Proven experience preparing technical proposals and presenting solutions to senior client stakeholders. • Experience supporting tenders and working with technology vendors will be an advantage. • Relevant technical or project management certifications will be an added advantage. KEY ATTRIBUTES • Strong technical judgement and a practical approach to solving complex problems. • Confident presentation skills and the ability to explain technology in business terms. • Effective leadership, organisation and accountability for delivery. • Ability to balance client engagements, hands-on technical work and staff supervision. HOW TO APPLY Send your CV and cover letter to: jobs@doslimited.com Email Subject: Technology & Solutions Manager Your cover letter should briefly outline your experience in systems integration, business application development, IT staff supervision and presentations to senior decision-makers. APPLICATION DEADLINE: SUNDAY, 22 NOVEMBER 2026 Shortlisted candidates will complete a practical assessment and deliver a brief solution presentation as part of the interview process.